Refund policy

IRAA By MPJ
Return & Refund Policy

Return and Refund Policy

This Return and Refund Policy ("Policy") delineates the terms and conditions governing the return and refund processes for products purchased from IRAA By MPJ ("IRAA," "We," "Us"). By engaging with our products and services, customers are deemed to have acknowledged and accepted the terms outlined here in.

1. Return Eligibility

  • The 7-day return policy applies to most products, excluding personalized jewellery, coins, utensils, and God idols, except in cases of defective/spurious products.

  • IRAA reserves the right to process refunds post-inspection of returned items.

  • Any shipping charges paid at the time of placing the order are non-refundable in case of returns.

2. Deductions for Missing Items

In instances of missing items in return orders, where the customer claims to have returned multiple products but the actual pickup doesn't include all said items, the company reserves the right to deduct an amount up to the full MRP of the missing product from the refund amount. This applies to promotional products, including gifts and silver coins.

3. Refund Process

The refund for returned products will be initiated upon receipt of the product at our warehouse. Depending on the verification and checking processes, this may take up to 7 business days.

4. Replacement & Exchange

Customers may avail replacement or exchange of orders under the same conditions applicable to returns. Replacement will be shipped only after the initial return has been picked up or delivered (in the case of Gold items).

5. Return Process

  • Customers can initiate a return request through our website or app.

  • Alternatively, contact our Customer Support team for guidance.

  • Once a return request is booked, customers are requested to be available for reverse pick-up and answer calls from the delivery partner.

  • Absence or failure to answer calls may lead to the cancellation of the reverse pick-up, necessitating the re-initiation of the process with an extended timeline.

6. Forward and Reverse Serviceability

  • While most pin codes are forward and reverse serviceable, in rare cases, some pin codes may only be forward serviceable.

  • In such instances, customers may be requested to return the product via an alternate courier service, with reimbursement of reasonable shipping costs (up to Rs 70).

  • If charges exceed Rs. 70, all charges (return shipping, duties, taxes, fees, etc.) over Rs. 70 will be adjusted against the customer's refund.

  • For non-serviceable pin codes, customers are responsible for returning the jewellery to our warehouse and will receive Rs. 70 towards shipping charges with their refund.

7. Missing or Empty Parcel Claims

  • In the event of receiving an empty parcel or a missing product, customers must contact our customer support team within 48 hours of delivery.

  • A 360-degree unpacking video of the parcel is required for further processing of the claim.

  • Insufficient evidence or visible signs of tampering may result in the claim not being honoured, with the brand reserving the right to make the final decision.

8. Terms and Conditions

For more detailed terms and conditions, please refer to our Terms of Service page.
By engaging with IRAA By MPJ and its products, customers acknowledge and accept the conditions outlined in this Return and Refund Policy. IRAA reserves the right to modify this Policy at its discretion without prior notice.